What Is A Resolution Letter and Why You Might Need One

To Whom It May Concern, This letter is to formally confirm the resolution of the billing error on account number 123456789. We acknowledge that an incorrect charge of $50.00 was applied to your statement dated October 26, 2023. Upon reviewing your account, we have identified the error and have issued a credit of $50.00 to your account. This credit will appear on your next billing statement, effectively correcting the overcharge. We apologize for any inconvenience this billing error may have caused. We value your business and are committed to ensuring accurate billing. This matter is now considered resolved. Sincerely, The Billing Department [Company Name]

Dear [Customer Name], This letter serves as confirmation that the issue regarding the defect in the [Product Name] you purchased on [Date of Purchase] has been resolved. We understand that the [specific defect] made the product unusable. We have processed a full refund of [Amount] to your original payment method. Additionally, we have arranged for the defective item to be picked up at no cost to you on [Date of Pickup]. Alternatively, if you would prefer a replacement, please let us know, and we will be happy to ship a new [Product Name] to you immediately. We sincerely apologize for the faulty product and any frustration this may have caused. We appreciate your patience and understanding as we worked to resolve this matter. Best regards, Customer Support Team [Company Name]

Subject: Resolution of Service Complaint - Order #[Order Number] Dear [Customer Name], This letter confirms that the complaint you raised regarding the service received on [Date of Service] for your [Service Type] has been reviewed and resolved. We understand your dissatisfaction with [briefly mention the core issue, e.g., the delay in service, the quality of work]. As a resolution, we have provided a [mention the resolution, e.g., discount of 15% on your next service, a complimentary follow-up service]. We have also spoken with the team involved to ensure that steps are taken to prevent similar issues from occurring in the future. We are committed to providing excellent service and regret that we fell short of your expectations on this occasion. We appreciate you bringing this to our attention and giving us the opportunity to make things right. Sincerely, [Your Name/Manager Name] [Company Name]

To [Neighbor's Name], This letter is to confirm that we have successfully resolved the issue regarding [briefly state the issue, e.g., the noise from loud music late at night, the overgrown tree branches]. We appreciate you being willing to discuss this with us. We have agreed that going forward, [state the agreed-upon solution, e.g., music will be kept at a reasonable volume after 10 PM, the tree branches will be trimmed regularly to stay within our property line]. We believe this is a fair solution for both of us. Thank you for your cooperation and for working with us to maintain a peaceful neighborhood. We look forward to being good neighbors. Sincerely, [Your Name]

To: [Employee Name] From: [HR Manager Name] Date: [Date] Subject: Resolution of Grievance Filed on [Date of Grievance] This letter serves to formally acknowledge and confirm the resolution of the grievance you filed on [Date of Grievance] concerning [briefly state the subject of the grievance, e.g., a perceived unfair workload distribution]. Following a thorough investigation and discussions with all relevant parties, we have reached the following resolution: [Clearly state the agreed-upon resolution, e.g., A revised distribution of tasks has been implemented, and a follow-up review will be conducted in 30 days. Additional training resources will be provided to address skill gaps.] We appreciate you bringing this matter to our attention and for your cooperation throughout the resolution process. We are committed to ensuring a fair and supportive work environment for all employees. This matter is now officially closed. HR Department [Company Name]

To: [Party Name] From: [Your Name/Company Name] Date: [Date] Subject: Resolution of Contractual Disagreement - Agreement Dated [Date of Agreement] This letter confirms that the disagreement concerning clause [Clause Number] of our agreement dated [Date of Agreement] has been resolved to the mutual satisfaction of both parties. We acknowledge that a misunderstanding occurred regarding [briefly explain the point of contention]. After reviewing the terms and consulting, we have agreed to [clearly state the agreed-upon resolution, e.g., interpret clause X in the manner previously discussed, adjust the delivery schedule as requested, provide additional documentation as specified]. We confirm that both parties are in agreement with this resolution, and the terms of the original agreement, as modified by this resolution, will be upheld. We appreciate your willingness to work towards a positive outcome. Sincerely, [Your Name/Company Representative]

To: [Tenant Name] From: [Landlord Name/Property Management] Date: [Date] Subject: Resolution of Issue Regarding [Specific Issue, e.g., Heating System Malfunction] Dear [Tenant Name], This letter is to confirm that the issue regarding the [Specific Issue] at your rental property located at [Property Address] has been fully resolved. We acknowledge the inconvenience caused by this matter. The necessary repairs to the [mention the system/item, e.g., heating system] have been completed by a qualified technician on [Date of Repair]. We have tested the system, and it is now operating at full capacity. We appreciate your patience and understanding as we addressed this repair. We are committed to providing a comfortable living environment. Sincerely, [Landlord Name/Property Manager]

To: [Borrower Name] From: [Lender Name] Date: [Date] Subject: Confirmation of Resolution for Loan Account [Loan Account Number] Dear [Borrower Name], This letter confirms that the recent default on your loan account, [Loan Account Number], has been resolved. We acknowledge that the overdue payments have now been made in full, including any applicable late fees. As per our agreement on [Date of Agreement/Payment Plan], the outstanding balance of [Amount] was settled on [Date of Settlement]. Your account is now in good standing. We appreciate your prompt action in resolving this matter. We are here to support you and encourage you to maintain timely payments going forward. Sincerely, Loan Servicing Department [Lender Name]

Subject: Resolution Confirmation: Ticket #[Ticket Number] - [Brief Description of Issue] Dear [Customer Name], This email is to confirm that the technical issue you reported on [Date of Report] via ticket number #[Ticket Number] has been successfully resolved. We understand that you were experiencing [briefly describe the issue, e.g., difficulty accessing your account, a software bug]. Our technical team has implemented the necessary fix, and you should now be able to [state what the customer can now do, e.g., access your account without further problems, use the software as intended]. We apologize for any disruption this may have caused and thank you for your patience while we worked to resolve it. Regards, Technical Support Team [Company Name]

To: [Partner Name] From: [Your Name/Company Name] Date: [Date] Subject: Resolution of Partnership Dispute - [Date of Dispute Discussion] This letter serves as a formal record confirming the resolution of the recent dispute between us regarding [briefly state the nature of the dispute, e.g., the allocation of marketing funds, the direction of a specific project]. Following our productive discussion on [Date of Discussion], we have reached a mutual agreement. The agreed-upon resolution is as follows: [Clearly outline the agreed-upon solution, e.g., The marketing budget will be split 60/40 as agreed, and the project will proceed with the revised strategy discussed]. We are committed to the success of our partnership and are pleased to have resolved this matter amicably. We look forward to continuing our collaborative work. Sincerely, [Your Name/Company Representative]